Terms & Conditions

Effective Date: 3 March 2026
Last Updated: 3 March 2026

Welcome to earthproteinfoods.com, operated by EarthProtein (“we,” “our,” or “us”).

By accessing or using this Website and purchasing our products, you agree to be bound by the following Terms & Conditions.

If you do not agree, please do not use this Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old, or
  • You are accessing the Website under the supervision of a parent or guardian.

2. Products & Information

We sell food products (including protein laddus and related items).

We strive to ensure that:

  • Product descriptions are accurate
  • Nutritional information is clearly stated
  • Pricing is correct

However, we do not guarantee that all product descriptions, images, or other content are error-free.

We reserve the right to:

  • Modify product details
  • Change pricing
  • Discontinue products
  • Correct errors

Without prior notice.

3. Orders & Acceptance

When you place an order:

  • You agree that all information provided is accurate.
  • Your order is subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order at our discretion.

Order confirmation via email does not guarantee acceptance. Acceptance occurs when your order is processed and dispatched.

4. Pricing & Payments

  • All prices are listed in INR (₹).
  • Applicable taxes (if any) are included or clearly specified.
  • Payments are processed securely via third-party payment gateways.

We do not store full card details.

If payment fails or is declined, your order will not be processed.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location and courier services.
  • We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
  • Customers must provide accurate shipping details.

Risk of loss transfers to you upon delivery.

6. Returns & Refunds

Due to the nature of food products:

  • We do not accept returns once products are delivered.
  • Refunds may be issued only in cases of:
    • Damaged packaging upon delivery
    • Incorrect product received

You must notify us within [24/48] hours of delivery with photo proof.

Refund approval is at our discretion.

7. Storage & Usage Responsibility

Our products are natural food items.

Customers are responsible for:

  • Proper storage as per instructions
  • Checking ingredient lists for allergies

We are not liable for allergic reactions or misuse of products.

8. Reviews, Testimonials & User Content

By submitting a review, testimonial, rating, photograph, video, or other feedback (“Review”) to EarthProtein, you confirm that the content is based on your genuine experience and does not infringe the rights of any third party.

By voluntarily submitting a Review, you grant EarthProtein a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, publish, display, adapt for formatting (without materially altering its meaning), and share your Review for promotional, marketing, and informational purposes. This includes use on our website, product pages, social media channels, advertisements, emails, and other marketing materials.

Unless you specifically request otherwise, we may display your first name, last initial, city, or other non-sensitive information that you voluntarily provide alongside your Review. We will never intentionally publish sensitive personal information without your explicit consent.

EarthProtein reserves the right, but is not obligated, to publish, moderate, edit for spelling, grammar, formatting, or length, or remove any Review that is unlawful, misleading, offensive, defamatory, irrelevant, or otherwise inconsistent with these Terms.

If you would like your published Review removed from our website or marketing materials, you may contact us at [your email address]. We will make reasonable efforts to remove it from future use within a reasonable timeframe, although materials already printed or distributed may not be capable of being recalled or modified.

By placing an order, you consent to receiving a reasonable number of post-purchase communications inviting you to provide a Review. Participation is entirely voluntary, and you may opt out of receiving future review invitations at any time by using the unsubscribe option provided in the communication or by contacting us directly.

9. Intellectual Property

All content on this Website including:

  • Logos
  • Product names
  • Designs
  • Images
  • Text
  • Branding

Are the intellectual property of EarthProtein.

You may not copy, reproduce, or distribute content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Health issues arising from undisclosed allergies
  • Delivery delays beyond our control

Your use of the Website and products is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless [Your Business Name] from any claims arising from:

  • Misuse of products
  • Violation of these Terms
  • Providing inaccurate information

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Kochi, Kerala.

13. Modifications to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised date.

Continued use of the Website after changes constitutes acceptance of the revised Terms.

14. Contact Information

For any questions regarding these Terms:

EarthProtein
Email: connect@earthproteinfoods.com
Phone: +91 8089924672